I'm sorry, but I just need to vent a little. The cell phone insurance company is on my list today. I guess I need to go back to last week. I had my phone replaced after it was run over at the last craft show. It was all good at that point. I paid my deductable, filled my claim on line, my new phone came the next day, all was right again with the world. I'm sad and embarassed to tell you that I dropped my newly replaced phone o Sunday and the touch screen is shattered. I couldn't believe it. ARRRRGGGGG! It seemed to be working so I thought I'll just buy a new outer casing for it...but no. The yuppies at the Verizon store said they don't carry any parts to replace or repair. I couldn't even buy the pre-cut screen protector to keep the pieces in place. Well, now the new phone is not working correctly so I decided I had to suck it up, admit defeat and pay the deductable again to replace it. They yuppies told me I could have two claims in a 12 month period...but apparently not a week apart(they didn't tell me that part). I thought the computer froze the screen, so I called the insurance company. I just need to let you know that they really don't want to speak with anyone. In fact, the gal even hung up on me. Unbelievable...well, not really. I called back, went through the process to get to a real person again, asked to speak to a manager or supervisor...guess what, they aren't there today. I ended up at another dept that I was told could do the same for me. Still, they can't help me over the phone. I must file special paperwork, it will be reviewed, then if found to be valid, my claim will be continued and a replacement phone will be sent. Apparently phone fraud is a huge deal, and filing claims within 6 months of each other falls under that catagory. It's not like the one I have now will do me any good. It will get sent to the insurance company just like the first one, they will repair it and send it out again as a remanufactured phone to the next clumsy fool. SIGH...okay I think I'm done now. Oh, they faxed the papers to my hubby office, I hope he brings them home tonight.
Again, I am so sorry but I just needed to get that off my chest.